FAQ
Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How much does shipping cost?
We Have 3 different shipping options.
Pudo R65 (3-5 days) sent to a locker nearest to you.
Pudo R95 (2-3 days) sent to your door step
Door to Door overnight (1-2 days) sent to your door step.
What shipping carriers do you use?
The Courier Guy and Pudo.
Where do you deliver?
To your door step or nearest locker depending on the delivery option you chose.
Tracking & Delivery
When will my order be shipped?
Orders are processed within 48hrs of you placing your order.
Can I change my delivery address?
Once your order has been placed you unfortunately cannot change your delivery address.
How can I track my order?
Use your waybill number or locker number if you are using pudo on this website.
How do I know if I have received my complete order?
Orders are packed with an invoice.
Payflex
What is Payflex?
Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately, and you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*).
Payflex is not a credit provider. Payflex provides interest and charge-free payment plans for low-value amounts over 6 weeks. This is commonly referred to in the industry as BNPL (Buy Now Pay Later) services. If one does not meet the required instalment dates, penalties are incurred, but not in the form of interest.
* Default fees apply if you miss a payment.
How easy is it to apply for a Payflex account?
It’s super easy! We pride ourselves on simplicity and making payments hassle-free. To apply for your Payflex account, simply select Payflex as your payment method at checkout, provide your ID number, and we’ll assess you in seconds. No documentation required. It’s that simple.
Why use payflex?
1. Shop now and pay in 4 installments.
2. No interest + Zero fees = NO CATCH
3. Simple sign up process.
4. Easy account access.